Frequently Asked Questions (FAQs)

1. What services does Computers Plus offer?
We offer a wide range of services including computer repair, hardware upgrades, software troubleshooting, and custom-built systems. We also provide tech support for both individuals and businesses.

2. Do you sell refurbished computers and accessories?
Yes! We sell a variety of refurbished laptops, desktops, and computer accessories at competitive prices. Each product is fully tested and comes with a warranty.

3. How long does a typical computer repair take?
The turnaround time depends on the complexity of the issue. Most basic repairs are completed within 3-5 business days. We also offer expedited services for urgent cases.

4. Do you provide on-site support for businesses?
Yes, we provide on-site IT support for businesses, including network setup, server maintenance, and troubleshooting. Contact us to schedule an appointment or discuss a service plan.

5. What is your return policy on purchases?
We offer a 30-day return policy on most items, excluding special orders and custom-built systems. Items must be returned in their original condition with all packaging. Please refer to our return policy page for more details.

6. Can I trade in or sell my old computer?
Yes, we accept trade-ins for store credit or offer direct purchases of used computers, depending on the model and condition. Visit our store for an evaluation.

7. Do you offer any warranties on refurbished products?
Refurbished products come with a 60 warranty, which varies by product. Check individual product listings for warranty details.

8. How can I contact customer support?
You can reach us by phone, email, or through the contact form on our website. Our customer support team is available Monday through Friday from 10 AM to 7 PM EST & Saturday from 11 AM to 6 PM EST.

9. Do you offer remote technical support?
Yes, we offer remote tech support for issues that do not require physical repairs. This includes software troubleshooting, virus removal, and system optimizations.

10. How do I schedule a service or consultation?
You can schedule a service by calling us directly, visiting our store, or booking an appointment online through our website. Same-day appointments may be available depending on technician availability.